At House Of Midori we maintain a high level of quality assurance. All of our hair is prepared and packaged in house. Every order goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:
We will not accept any merchandise which has been used or altered (cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes unraveling the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids all exchange and refund guarantees.
You must send the full product back in order for us to process the exchange. Once your product has been received it will be examined thoroughly and if the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 15-day Product Exchange Policy which commences on the date of package arrival. Customers should contact House Of Midori at firstname.lastname@example.org with their issue or concern. Note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair voids the Product Exchange Policy. If your purchase is found to be defective in any way, House Of Midori will then exchange or replace the product.